This Cape Town Hotel has been making headlines for all the right reasons, lately by exposing guests to the world of Deaf people.
Welcoming guests with the language of signs Park Inn by Radisson Cape Town Newlands is the first hotel with deaf employees Park Inn by Radisson Cape Town Newlands welcomes guests in a unique way. The brand-new and vibrant hotel in South Africa employs 30 deaf and hearing impaired colleagues.
Deaf colleagues at Park Inn by Radisson Cape Town Newlands have different taks in all departments going from transport to maintenance passing through housekeeping, security and reservation. Contrary to many hotels in the industry where hearing impaired colleagues are commonly employed in the back of the hotel - Park Inn by Radisson Cape Town Newlands offers a great opportunity to deaf people to break this handicap barrier. Elzabe van der Walt, creditor clerk, confirms: “It’s very difficult to find a job when you are deaf. I feel I’ve been given a chance here”.
At Carlson Rezidor, we are committed to diversity and inclusion, we hire staff with the ‘Yes I Can!’ attitude and train to develop employees’ skills. This was the case with our deaf colleagues since none of them had work experience in a hotel. Colleagues at Park Inn by Radisson Cape Town Newlands show an incredible amount of dedication and commitment to succeed just like any other valuable employee.
Park Inn by Radisson Cape Town Newlands put in place special measures in order to employ deaf people. The hotel appointed an interpreter and upon check-in guests are informed about the disability of some members of the staff. Guests enjoy the interaction with deaf colleagues and all employees at the hotel are now getting used to sign language.
Sign language is not just about using your hands, but also facial and body language to get the message across. Dale Holmes, M&E Supervisor and Patrick De Louw, Concierge and Hotel Driver, deaf employees say they use signs that are easy to understand for hearing people. “I sign using body language to make guests understand and feel welcome” says Patrick. On the other hand, lip-reading and eye contact are very important for Dale and Patrick in order to understand hearing people.
Approximately 30 percent of employees at the Newlands based Park Inn by Radisson are completely or partially Deaf. It's believed the hotel has the highest compliment of Deaf employees in the world.
... view news clip